Training
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NEW training events

• An introduction to 'greening' your service
  
• Delivering enabling support services
  
• Achieving & proving positive outcomes
  

Consultancy
Temporary management

SLK offer a range of In House training events specifically tailored for SP Providers.

In addition to QAF Compliant training courses, we are also offering a range of innovative and creative events encouraging Providers to develop their services for both the current and future market.

We are also happy to work with you individually to develop a specific training event to meet your specific needs.

Please refer to terms and conditions

In response to our customers current needs we are currently promoting the following training days.

• An introduction to 'greening' your service
• Delivering enabling support services
• Achieving & proving positive outcomes – includes the SLK Skills 4 Life Programme

Our awareness of the impact of climate change is raising daily.  Press and media coverage in this area is unprecedented, and while we may be aware of the urgent ‘call to action’ these challenges demand, how many of us really know how and where to begin?

As Sheltered / Supported Housing providers we have a responsibility to our customers to learn ‘how’ to creatively pick up this gauntlet and enable ourselves to assist, equip and support them to respond positively to these challenges.

Programme will include

• Understanding the present climate & energy context & how this is & will impact on your services & customers
• Consider how to respond – Government, Organisations, Personal
• Examine the requirements to respond
• Identify the possible benefits of Greening your service – saving money, reducing CO2 emissions, saving energy, boosting staff morale & customer engagement
• Using visioning work & project planning to guide & ‘inspire’ the process
• Customer involvement  – the Skills for Sustainable Living Programme
• Identify the aspects of your service the process of change should examine
• How to draw upon other organisations to help you – ‘sharing the load’  & making the process creative & FUN

Who should attend

• Scheme Managers and Supervisors
• Front line Support Workers & Customer Representatives
• Sheltered and Supported Housing managers
• Anybody with an interest in environmental sustainability within a sheltered / supported housing context

Aim

• Equip you with an understanding of the benefits of delivering enabling support services
• Encourage customer development, progression and independence through delivery and promotion of mutual Respect & Responsibility
• Create opportunities to develop and improve your existing Support Service Delivery
• Enable staff to enhance existing skills, develop an awareness of and be able to actively promote and deliver enabling support services to vulnerable client groups 

Course Overview

• Awareness of How Policies, Procedures and Assessments can help promote enabling service delivery
• Identifying the Organisational Approach to delivery of Support Services
• Understanding the framework of our own existing working practices
• Examine reasons for and barriers to “Helping” Promote  Independence
• Develop awareness of our own potentially “hidden”  Disabling Support Practices
• Learn how to “BE” enabling
• Practise your new skills and develop confidence in your ability to apply them

Who Should Attend

All staff who deliver frontline support and Managers who aim to encourage staff to deliver enabling Support Services and engage with Customers more creatively and effectively

Background & Context
With the arrival of ‘outcomes based’ contracts service providers are coming under increasing pressure to prove the effectiveness of their services for programme customers. 

The SP programme as a whole needs to provide more conclusive evidence to the Government & programme partners that the programme is generating the kind of preventive benefits first envisaged by its designers.

Customers need to feel, at the end of a programme of support, more comfortable and able to live sustainable and creative lives – and to be able to look back over a ‘support period’ and to ‘map’ there journey – see what they feel comfortable to do now that they didn’t when the first started receiving support

Achieving & Proving Successful Outcomes
Following the initial set up & review phase of SP the emphasis have now switched to both achieving & proving positive outcomes for customers & the service as a whole.
This training session aims to assist services providers to create a framework of operation, containing a range of prescribed elements, which will enable you to both achieve positive outcomes with your customers & prove this to service managers, SP commissioners & other service partners.

• Understanding outcomes drivers – why prove success
• Exploring what ‘positive outcomes’ may be for customers  & for your service
• Understanding the need for evidence by SP Teams, DCLG & other partners
• Our approach to achieving positive outcomes & its components
• Reviewing the Skills 4 Life Programme & how it works
• Exploring its aims & benefits
• Customer Involvement & ownership
• Examining the tools & evidence the Programme provides
• Having an opportunity to use & test the Programme

• Service managers
• Scheme Managers
• Front line Support Workers

We offer a range of services specifically tailored to the Housing & Support market which include:-

• Consultancy on all aspects of service delivery & business management
• Full ‘QAF’ style assessments of support services
• Outcomes Monitoring – achieving & proving positive outcomes
• Training on all areas of service delivery, management & performance
• Advice, assistance in managing Change Management processes
• Project Management, Business mentoring & supervision
• Service reviews & business appraisals
• Business Management  for Support Services, such as

• Office administration & service management
• Performance monitoring & reporting; i.e. completing all returns such as SPI’s, Client Record Forms, Other AA required returns, DCLG Outcomes monitoring returns & preparing reports for Senior Managers, Committees & Boards
• Staff appraisals & supervision, and more
  
  
• Assistance with Tendering & Procurement
• Business Planning, Strategic & Service development
• Supporting organisations to re-focus & re-energise their vision & aims
• Carryout Feasibility Assessments
• Carryout data system assessments & requirement analysis to assist your support service delivery
• Review, Design & Print Corporate, Service level, and Customer literature
• Customer consultation and involvement projects

We know that finding the right Manager for your service can often take time which can have a major impact on Service Delivery and Performance Management and Monitoring. We are able to help support you.  Our Specialist Consultants are able to provide temporary Management of your Service during these times.

When recruiting for senior positions, it is essential to have an appropriate member on the recruitment panel who can assess the candidates knowledge and skills in relation to Delivery and Management of the Supporting People Programme.  We can also help by participating in your recruitment process should you wish.

Please contact us to discuss your current needs.